Handle any call volume and track all customer calls with a virtual phone number. Also, get detailed reports of your business calls. A virtual number comes along with an IVR that helps you map departments and agents using extensions.
Map several numbers at the backend of your virtual phone number. Connect calls to multiple agents to resolve call queries and help your organization to be responsive. Distribute your business calls to various agents as per the callers’ requirement. Set a distinct extension number for your agents attending calls to connect your customers to the concerned agent directly.
Display a virtual number in all your campaigns to track and analyze which marketing channel worked best for you. Measure the success of your campaigns by viewing the call responses of your subscribers. Understand the ROI of all your campaigns by analysing the monthly and weekly reports of your call volume.
Get a single business number for your business and track all the calls on that number and get a detailed analysis of your business call volume.
Get call reports of the potential leads calling in response to a marketing campaign. Analyse those call responses across all the regions for better marketing strategies.
Direct customer calls to multiple agents at a single point in time. Handle responses extraordinarily by not missing any potential business opportunity.
Record calls for training and quality purpose. Listen to calls and understand client requirement for better service delivery.
Store the data of your callers, whenever they call. Use it to reach back to them to earn more business.
Manage your calls real time and view the ongoing calls on your panel. Create and save notes of customer interaction and refer to them for future conversation.
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